Retention

Win back your
best customers

Connect your CRM, pick a lapsed segment, and send personalized direct mail that brings them back. Track every conversion with 100% accuracy.

Launch a Campaign → Sign Up Free
8x
Average ROI
6.3%
Reactivation Rate
90%
Open Rate
Postcard in mailbox

Retention without
the guesswork

Re-engage customers you already know — using your own data, simple creative tools, and clear measurement.

No complicated setup. No disconnected systems. Just a repeatable way to turn past buyers into future revenue.

Start a Campaign
How it works

Three steps to
your first campaign

01

Connect your platform

Install the Shopify app, connect Commerce7 or Klaviyo, or upload a CSV. Your customer data syncs automatically.

02

Pick a segment & design

Choose which customers to target — lapsed 90+ days, VIPs, post-purchase. Design your postcard or handwritten note.

03

Send & track ROI

Checkout and your mail goes to production. Track conversions, revenue, and incremental lift in real-time.

Integrations

Plug into your stack

Shopify

Shopify

Access all your customer segments instantly

Commerce7

Commerce7

Customer, club, and member data for wineries

Klaviyo

Klaviyo

Trigger postcards from automated flows

CSV

CSV Upload

Bring your own list

Growth staircase

Why retention works better here

Built for repetition — Launch, learn, refine, repeat.

One workflow — Targeting, creative, and reporting in one place.

Familiar data — You already know these customers.

Measurable results — Revenue, cost, and performance together.

Start Sending
“
Direct mail has always been powerful, but winback.io finally made it simple enough for us to scale. Setup took minutes.
— eCommerce Brand Owner

Retention FAQ

Lapsed high-value customers typically produce the best returns. Start with your 90+ day churned segment with strong prior order history.
We pull real purchase data from your connected platform. When a recipient converts, it's tracked automatically — no modeling or estimation.
Yes. Set a holdout percentage in the campaign builder to measure true incremental lift from your mailings.
Most users go from connecting their store to sending their first campaign in under 15 minutes.

Ready to bring them back?

$150 free credit. Connect your store and launch your first campaign today.

Create Your Account → Book a Demo

or request free samples →